The charitable sector faces growing demands to maximize efficiency, enhance service delivery, and demonstrate tangible impacts to stakeholders. Artificial Intelligence (AI), particularly agentic AI, is increasingly recognized as a transformative technology capable of addressing many of these operational and strategic challenges. This blog explores how charities can effectively leverage AI, highlighting the Royal Society of Tropical Medicine and Hygiene (RSTMH) as a successful case study.
The Pressure is Real
Every charity knows the feeling. You’ve got a mountain of grant applications to manage, donors to update, stakeholders to satisfy and a small team working around the clock to make it all happen. It’s not about lack of passion, it’s about time, capacity, and bandwidth.
What if AI could give you that time back?
At Safqore, we believe artificial intelligence can, and should be used to help charities work smarter, not harder. In this blog, we’ll show how charities can practically benefit from AI, and share a real story of how we helped a small team at the Royal Society of Tropical Medicine and Hygiene (RSTMH) stay sane and efficient during one of their busiest times of year.
Why Charities Should Embrace AI
AI isn’t just for tech giants and corporations. It’s a powerful tool for mission-driven organizations that want to:
- Automate repetitive tasks like answering FAQs or processing grant queries
- Improve donor communication through smart segmentation and personalized messaging
- Make better decisions with faster access to insights from data
Deliver better service with consistent, on-demand support for applicants, volunteers, and partners.
The best part? You don’t need a tech department to get started – just a clear need and the right partner.
A Real Story: How AI Helped RSTMH During Peak Grant Season
Let’s rewind to last year’s grant season.
The team at RSTMH – a global charity advancing tropical medicine and global health, was facing a wave of inbound emails from grant applicants. Dozens of questions a day: “Am I eligible?” “What documents do I need?” “When’s the deadline?” The volume was overwhelming, and the risk was real: slow replies could frustrate applicants, hurt their chances, or delay the entire process.
That’s when Safqore stepped in
We worked closely with the RSTMH team to design and deploy an AI agent trained specifically on their grant program information, previous applicant queries, and internal documentation. This wasn’t a generic chatbot. It was built to:
- Understand and answer nuanced, grant-specific questions
- Operate 24/7, responding instantly to applicant questions
- Free up human time by triaging complex issues to the right staff member
The result? In just the first two weeks, the AI Agent accurately responded to over 600 queries from 234 users, questions that would have otherwise demanded significant staff time and stretched already limited resources. The agent’s ability to deliver fast, reliable, and context-specific support provided tangible relief to the team, freeing them to focus on higher-value activities during a critical application period.
“AI is providing important new opportunities for global health, and we were delighted to be able to make use of it in this way. Safqore’s AI agent helped us to respond quickly and consistently at a busy time, maximising the time of our grant applicants”
We didn’t just install software, we gave the team room to breathe.
What Could AI Do For Your Charity?
Whether you’re dealing with grants, donations, volunteer sign-ups, or community inquiries, chances are your team is spending hours on tasks that AI could handle more efficiently. Imagine what you could do with that time back: launch a new campaign, build deeper donor relationships, focus on strategy not spreadsheets.
That’s the promise of AI for non-profits: more time for impact.
How Safqore Makes It Easy
We know that every charity is different. That’s why our approach is collaborative and personalized. When you work with Safqore, we:
- Identify the bottlenecks in your workflow
- Deploy the AI tools tailored to your needs or configure one of our existing solutions
- Ensure they’re simple to use, even if you’re not “techy”
- Provide ongoing support to adapt as your needs evolve
No jargon. No off-the-shelf fluff. Just smart, effective solutions that help your team do what they do best.
Ready to See the Impact for Yourself?
If your team is stretched thin and your inbox is overflowing, let’s talk.
We’d love to show you how AI can lighten your load and boost your mission. Visit safqore.com or contact us directly to start a conversation.
Your mission deserves better tools. We’re here to build them with you.